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Culture Book

Creating Vision to Inspire the Lives of our Team, Patients and Everyone We Touch.

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Welcome to Vance Thompson Vision!

You seized the opportunity, applied for a position here, and excelled through the interview rounds. You’ve transitioned from one journey to embark on this fresh one with us, and we’re beyond thrilled to have you as a new member of our work family! From all of VTV, here’s a heartfelt welcome! Our hope is that you are provided with a fun, collaborative and challenging work environment, where you can achieve your professional hopes and dreams.

Think of this Culture Book as your trusty sidekick as you begin (or continue) your journey with us. Within its pages, you’ll find important information that will help you begin to learn our culture. Although reading an employee handbook might not be your idea of fun, our hope is that you find the information informative and helpful as you begin learning the Vance Thompson Vision ways!

Addenda

Team members in these states should reference the relevant addenda for state-specific policies.

•Minnesota •Montana •Nebraska •North Dakota •South Dakota

The Employee Experience Cycle

Vance Thompson Vision believes that our employees are the secret sauce to what makes us special. The Vance Thompson Vision People and Culture team strives to ensure our team members have an exceptional employee experience. The Employee Experience Cycle is focused on your growth, job satisfaction and success at Vance Thompson Vision. From the time you come into our doors, to the time you bid farewell, you’ll discover that your experience at Vance Thompson Vision is both meaningful and transformative.

Attract

Our Culture Book is your guide to understanding our team’s best practices and expectations. It is designed to create a workplace dedicated to exceptional patient care, where positivity, collaboration and inclusivity thrive.

Culture Book Scope and Purpose

The Vance Thompson Vision Culture Book is all-encompassing, applicable to every employee, regardless of their position, department, or location. This Culture Book is intended to serve as a reference guide and does not create a contract of employment, guarantee any terms or conditions of employment, or alter the at-will nature of employment. The guidelines and processes within this Culture Book are not intended to be exhaustive or to address all possible applications of or exceptions. For that reason, if you have any questions concerning a particular policy, procedure, or plan, you should reach out to your leader or the People and Culture Team.

Vance Thompson Vision’s policies, procedures, or plans may be revised, updated, or discontinued at any time by Vance Thompson Vision. All employees are responsible for staying informed of any changes. Every effort will be made to inform you of any changes as they occur, however changes may happen without notice. Vance Thompson Vision retains the exclusive authority and discretion regarding interpretation and application of this Culture Book and its policies, procedures, and plans.

This Culture Book serves as a general guide to Vance Thompson Vision’s story, guidelines, processes and expectations. It is designed to support our commitment to our team and to provide exceptional patient care by fostering a positive, collaborative, and inclusive work environment. This Culture Book outlines our core values, clarifies our expectations, and provides our employees with the tools and resources they need to succeed in their roles. By living out our values within team member and patient interactions, this helps us maintain our reputation as a trusted and respected leader in vision care!

Employee Performance and Responsibilities

Vance Thompson Vision is proud of all of its employees and their dedication and commitment to the patient experience. That is why our team strives to be Best on Earth. Our commitment to the patient experience is demonstrated in the actions of every Vance Thompson Vision employee. By providing fun and caring interactions with co-workers, patients and their families, you are bringing our core values to life, and this is the heart of Vance Thompson Vision. This Culture Book contains guidelines that uphold our dedication to providing an exceptional experience for our team members and patients. All employees should familiarize themselves with these guidelines, and direct questions to their leader or the People and Culture team.