Quick Guides: Clinical Tools and Resources

If you're navigating surgical discussions or guiding patients through their post-operative care, check out the resources below.

Please click the links below.

The Vance Thompson Vision Patient Experience Cycle
At Vance Thompson Vision, every step of the patient journey is guided by a dedicated team committed to world-class care and the most advanced technology. From the first phone call to post-operative follow-up, we hold ourselves accountable to key non-negotiables that ensure a seamless and exceptional experience. These include:

• A live person answering the phone by the third ring
• Verifying insurance and updating charts before the appointment
• Educating patients on all available options
• Clearly explaining each test and procedure
• Consulting with patients to develop a customized treatment plan
• Counseling them on their financial responsibilities
• Preparing them pre-operatively and providing post-operative expectations

Our collaborative approach ensures patients feel informed, supported, and confident in their care.

To learn more—or to experience the patient journey firsthand—schedule a mini fellowship at the VTV clinic nearest you by contacting doctorsupport@vancethompsonvision.com.